Kexpress24
Delivery Policy
- Version:
- 2026-09-02-v1.2
- Published:
- 2026-09-02
1. Delivery is limited to supported addresses and accommodations in Korea. Only listed goods eligible for ambient delivery are handled. Refrigerated, frozen, dangerous, and other restricted goods are blocked in both customer ordering and administrator product management. 2. Kexpress24 contacts the accommodation to confirm receipt, reservation-name and stay-date conditions, and special instructions. A quote may be issued only with an `ACCEPTED` or `CONDITIONALLY_ACCEPTED` result and verification time. Rejection, no response, or a recheck-required result blocks quote and payment. 3. The customer must provide the correct accommodation name, road address, detailed address, reservation name, check-in and check-out dates, and contact details. Conditions of acceptance are shown before payment. If incorrect information or inability to contact the customer requires additional handling, available options are explained first and no additional amount is charged without the customer's consent. 4. The quote fixes an estimated delivery date. It is an estimate based on seller stock and dispatch, carrier operation, weather, and accommodation conditions, not a guaranteed arrival time. A known delay is communicated through an available channel. 5. Item-level fulfillment is recorded as not started, preparing, in transit, delivered, failed, or canceled. Tracking is provided where available, and carrier records and actual evidence such as a receipt-location photo are retained privately. 6. If loss or non-receipt is reported after accommodation handover, site order records, payment records, carrier records, accommodation confirmation records, and SNS consultation records are reviewed together, and the case is handled according to the findings and responsibility. SNS consultation records alone are not treated as official and final evidence. 7. The customer should promptly inspect quantity, packaging, and item condition and notify customer support with photographs if there is an issue. Misdelivery, damage, loss, and delay are handled individually under the Refund Policy and applicable law. 8. A review is allowed only after verified payment and actual delivery, and not for a canceled or fully refunded order. Public reviews show only delivered, non-refunded items and exclude accommodation, reservation, and contact information. 9. Delivery inquiries are accepted through WeChat, LINE, WhatsApp, or email. The phone number is 010-5064-1606 on Korean pages and +82 10-5064-1606 on other-language pages. Consultation hours are stated in KST.