K-EXPRESS

Delivery Policy

Last updated:

2026-06-27

Policy version:

2026-06-27

Delivery Policy Guide

Article 1 (Delivery Coverage)
This service delivers only to addresses within Korea.

Article 2 (Delivery Standard and Target)
For orders completed before 11:00 PM, the service aims to arrive by 23:59 on the following day. However, this assumes that inventory is secured and that sellers and delivery companies operate normally.

Article 3 (Delivery Delay and Disclaimer)
Delivery may be delayed due to seller shipment delays, delivery company logistics conditions, natural disasters, and similar causes. If a delivery delay occurs, the company will notify the customer and provide reasonable support to resolve the issue.

Article 4 (Third-Party Reception and Hotel Delivery Responsibility)
The company is not responsible for loss or delay that occurs after products have been delivered to a third-party reception point such as a hotel front desk. However, this does not apply when there is clear fault by the company or the delivery company.

Article 5 (User Responsibility for Information Entry)
Users are responsible for entering accurate address and stay information. Users bear all delivery accidents and disadvantages caused by incorrect information, and additional costs may occur for redelivery.

Article 6 (Delivery Completion Evidence and Receipt Confirmation)
1. The delivery company's tracking number and delivery completion notice sent through WeChat are valid evidence of delivery completion.
2. From the time delivery completion information is shared through WeChat or similar channels, the user becomes responsible for confirming receipt.
3. Users must check the product condition immediately after receipt. If an issue is found, users must immediately secure evidence, such as photos, and make an inquiry.

- Full refunds are available before product purchase.
- Out-of-stock or unavailable products will be fully refunded.
- Full refund of the paid amount is available when the company is responsible for the issue.
- The company actively cooperates in handling customer complaints and resolving disputes.
- All orders receive a final quotation after checking actual seller inventory and prices.
- Customers proceed with payment after confirming the final quotation.
- No additional amount will be charged after payment is completed.

Registered-item purchase agency notice

K-EXPRESS provides purchase agency service only for general consumer goods registered on this website. We do not purchase unregistered items or restricted items.

Restricted items

The following items are not registered as site products and are excluded from orders. If a restricted item is identified after payment, we will notify the customer and refund that amount or adjust the order.

• Medicines, OTC drugs, prescription drugs, eye drops, ointments, cold medicine, painkillers, digestive medicine
• Health supplements, alcohol, tobacco, e-cigarettes, adult goods
• Counterfeit goods, weapons, hazardous materials, flammable products, refrigerated or frozen foods
• Gift certificates, mobile vouchers, cash-equivalent products, high-value jewelry, and items restricted by law, couriers, or payment processors

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