Frequently asked questions

You do not need to contact the accommodation yourself. Enter the accommodation details accurately, and K-EXPRESS will confirm parcel reception and delivery conditions after your order request. For stays without a front desk, add any known entrance and pickup details.

Currently, Tax Refund is not supported for orders placed through K-EXPRESS. Products are delivered to accommodations within Korea, and the purchasing process may differ from the standard tax refund procedures available when shopping directly at participating stores before departure. If our policy changes in the future, we will provide an update separately.

Add items to your cart and submit an order request. Enter the accommodation name, address, reservation name, and check-in/check-out dates accurately. K-EXPRESS will contact the accommodation after submission to confirm parcel reception and delivery availability.

You can submit an order request before check-in. However, the parcel must be received by your accommodation after your check-in. Please show the Korean message on the order guide page to the front desk and confirm whether they can receive the parcel after your check-in. You can proceed with the order only after the accommodation confirms that parcel receiving is available.

K-EXPRESS checks each order based on next-day delivery to your accommodation. For orders paid before 23:00, we mainly proceed with products that are available for next-day delivery. Before payment, we check product availability and next-day delivery availability. If any item cannot arrive the next day, we will inform you before payment. Payment is made only after you confirm the final order details.

Please enter your accommodation name and address in Korean or English if possible. A Korean address is the most accurate for delivery in Korea, but if you do not know the Korean address, you may enter the English address. Please enter the accommodation name exactly as shown on your booking site. If the hotel name is shown in English on your booking site, you may enter it in English. However, the recipient name must be the same as the name used for check-in. If the recipient name does not match the check-in name, the accommodation may have difficulty finding your parcel.

You can cancel your order before payment. After payment, cancellation is also possible if the products have not yet been purchased. However, once the products have already been purchased, cancellation due to a simple change of mind may be limited. Cancellation or refund for purchased products will be guided based on the product condition, seller policy, and return availability. If the order cannot proceed due to out-of-stock items, seller-related reasons, or delivery unavailability, we will inform you first and refund or adjust the affected amount.

Yes. In accordance with laws and payment gateway policies, K-EXPRESS does not handle products that may cause issues. We do not facilitate the sale or purchasing agency of pharmaceuticals, health functional foods, over-the-counter (OTC) drugs, prescription drugs, eye drops, ointments, cold medicine, pain relievers, digestive aids, alcohol, tobacco, e-cigarettes, adult products, counterfeit goods, weapons, hazardous materials, gift certificates, gifticons, cash-equivalent items, and high-value precious metals. K-EXPRESS only lists and operates purchasing-eligible items on the website, such as cosmetics, food, daily necessities, hygiene products, and general goods needed during travel. Items that could potentially cause issues are not listed on the website from the beginning.

After your order request, K-EXPRESS checks stock, seller prices, and accommodation parcel reception and delivery availability. Payment is available after all checks are complete and the final amount is provided.

Exact delivery time cannot be selected. Delivery is handled by the courier, and the arrival time may vary depending on the delivery area and accommodation location. Before payment, we will first check next-day delivery availability and inform you of the expected arrival date.

After payment is completed, you can write a review with the issued order lookup token. Personal information and detailed addresses are not shown.

After you submit an order request, we first check product availability and the actual selling price. If any item is out of stock or the price has changed, we will send you an updated final order form before payment. You can review the updated order details and final payment amount before deciding whether to proceed. Payment will not be made until you confirm the final order form.

Yes. You can place an order even if you do not have a Korean phone number. K-EXPRESS handles product checking, purchasing, and delivery processing on your behalf. This means you can submit an order request without a Korean phone number. However, please enter a contact method such as WeChat, email, or Instagram so we can contact you for order confirmation, payment information, delivery updates, or any situation that requires additional confirmation. If we cannot reach you when your confirmation is required during the order or delivery process, your order may be delayed or canceled. We will send the final order form, payment information, and delivery updates through the contact method you provide.

Contact us through WeChat, LINE, WhatsApp, or email. Messages outside consultation hours are answered in order during the next consultation hours.