K-EXPRESS

Refund and Cancellation Policy

Last updated:

2026-06-27

Policy version:

2026-06-27

Refund and Cancellation Policy

Article 1 (Order Cancellation Notice)
1. Before the product is purchased, the full paid amount can be refunded upon cancellation.
2. After product purchase is completed, the amount excluding actual costs incurred may be refunded. If cancellation is unavoidable, already incurred actual costs will be deducted before refund.

Article 2 (Refund Standards and Request Period)
1. Inquiries regarding product defects or wrong delivery may be submitted within 7 days after receipt. For smooth handling, submission within 24 hours after receipt is recommended.
2. Refunds may be available for product defects or wrong delivery according to the seller's policy. However, loss or damage that occurs while the hotel stores the product is excluded from refund eligibility.
3. If delivery fails due to incorrect accommodation information entered by the user or loss of contact, redelivery costs may be incurred, and refunds may be limited.
4. Refunds for simple change of mind after product purchase has proceeded are limited.

Article 3 (Fee Rules)
1. If the service has been normally performed, the purchase agency fee may not be refundable. However, the fee may be refunded if the company is responsible for the issue.
2. If abnormal usage patterns are detected and the company cancels an order, fees and other amounts may be deducted depending on the degree of service performance.

Article 4 (Fraudulent Acts and Legal Responsibility)
1. If intentional damage is confirmed through objective evidence, refunds and compensation may be limited.

Article 5 (Refund Processing Time and Other Matters)
1. Refunds take approximately 3 to 7 business days after the seller confirmation process.
2. For overseas payments, exchange rate differences may occur due to differences between the exchange rate at payment and refund.
3. This policy complies with applicable consumer protection laws.

Article 6 (Inquiry Submission)
Inquiries related to refunds and cancellations should be submitted through official SNS channels such as WeChat or by email.

- Full refunds are available before product purchase.
- Out-of-stock or unavailable products will be fully refunded.
- Full refund of the paid amount is available when the company is responsible for the issue.
- The company actively cooperates in handling customer complaints and resolving disputes.
- All orders receive a final quotation after checking actual seller inventory and prices.
- Customers proceed with payment after confirming the final quotation.
- No additional amount will be charged after payment is completed.

Cancellation and refund standards by order stage

Registered-item purchase agency notice

K-EXPRESS provides purchase agency service only for general consumer goods registered on this website. We do not purchase unregistered items or restricted items.

Restricted items

The following items are not registered as site products and are excluded from orders. If a restricted item is identified after payment, we will notify the customer and refund that amount or adjust the order.

• Medicines, OTC drugs, prescription drugs, eye drops, ointments, cold medicine, painkillers, digestive medicine
• Health supplements, alcohol, tobacco, e-cigarettes, adult goods
• Counterfeit goods, weapons, hazardous materials, flammable products, refrigerated or frozen foods
• Gift certificates, mobile vouchers, cash-equivalent products, high-value jewelry, and items restricted by law, couriers, or payment processors

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