Kexpress24
Refund & Cancellation
- Version:
- 2026-09-02-v1.2
- Published:
- 2026-09-02
1. An order or quote may be canceled before payment. After payment but before purchase or fulfillment starts, cancellation is made to the original payment method. If a payment-provider or agency cost may lawfully be deducted, its basis and amount are disclosed. 2. After purchase or delivery has started, the decision is based on the items selected for refund, the immutable quote, actual purchase and fulfillment status, seller return conditions, recoverability, actual cost, and responsibility. Refunds are not rejected categorically. 3. For an item confirmed as out of stock, unavailable, incorrectly delivered, defective, or affected by Kexpress24 or carrier fault, the item amount and its allocated service fee are refunded. Customers should contact Kexpress24 within seven days of receipt and preserve photos, packaging, and delivery condition as soon as reasonably possible. 4. The KRW 5,000 base service fee is refunded once only when all items are refunded or no item has begun fulfillment. It is not refunded when any item was properly fulfilled. Any tax component is calculated from the immutable server quote. 5. An administrator selects the items and reason; the server calculates item amounts, allocated service fees, the base service fee, and taxes. Arbitrary amounts or stale screen values are not used. 6. If an authoritative provider response confirms that partial cancellation is unsupported, the customer is informed that full cancellation followed by a new quote and new payment is required. Kexpress24 does not automatically cancel the full payment or initiate a new payment without customer confirmation. 7. If loss or non-receipt is reported after accommodation handover, site order records, payment records, carrier records, accommodation confirmation records, and SNS consultation records are reviewed together, and the case is handled according to the findings and responsibility. Handover to an accommodation or an SNS message alone does not categorically exclude a refund. 8. Refunds use the original payment method and follow the provider and financial institution schedule. Exchange-rate differences or fees may change the amount reflected for an overseas payment. Success, failure, and retry status are shown through the order lookup service. 9. Refund inquiries are accepted through WeChat, LINE, WhatsApp, or email. The phone number is 010-5064-1606 on Korean pages and +82 10-5064-1606 on other-language pages. Consultation hours are stated in KST.