K-EXPRESS

Terms of Use

Last updated:

2026-06-27

Policy version:

2026-06-27

Terms of Use

This service is a purchase agency service, not a direct product sales service. The company's revenue is limited to the purchase agency fee.

Article 1 (Purpose)
These Terms set out the rights, obligations, and responsibilities between Hanpumsokdal (hereinafter "Kexpress24") and users in connection with the purchase agency service provided by Kexpress24.

Article 2 (Definition of Service)
1. This service is provided for foreign users visiting Korea. It purchases Korean domestic products on behalf of users and delivers them to a designated domestic address.
2. The company is not a direct seller of the products. At the user's request, the company purchases products from third-party sellers on the user's behalf and delivers them.

Article 3 (Formation of Contract)
1. A contract is formed when the user confirms the final quotation and completes payment.
2. The company purchases products from third-party sellers at the user's request and actively cooperates with customer support and dispute resolution during the purchase agency process.

Article 4 (Amount Composition and Fees)
1. The total amount paid by the user consists of the following items.
   - Proxy purchase item cost
   - Service fee
   - Base service fee
2. The company's revenue consists of the service fee and base service fee.
3. The proxy purchase item cost is the amount paid by the company to a third-party seller on behalf of the user.
4. When using overseas cards or easy payment services, the actual billed amount may differ due to exchange rate fluctuations or payment provider policies.

Article 5 (Ownership and Liability)
1. Ownership of the product belongs to the user from the time the product is purchased.
2. The company is not the seller of the product. However, the company is liable if there is intent or gross negligence in the purchase agency process.
3. Loss, delay, and other issues during delivery follow the delivery company's scope of responsibility, and the company will cooperate within a reasonable scope to help resolve the user's issue.

Article 6 (Delivery and Hotel Reception Special Terms)
1. After purchasing products on behalf of the user, the company arranges delivery to the domestic delivery address designated by the user.
2. The user must enter accurate delivery address information, and problems caused by incorrect entries are the user's responsibility.
3. [WeChat Consultation and Evidence] For smooth communication with users, the company may use SNS channels such as WeChat as the main contact method. Delivery completion photos and notices sent through those channels are deemed official evidence of service performance.
4. If products are delivered to a third-party reception point such as a hotel or accommodation and the delivery company's "delivery completed" record is confirmed, the order is deemed normally delivered. The company is not liable for loss after front desk handover or poor management by the accommodation.
5. The user is obligated to provide accurate stay information, including hotel reservation name and check-in/check-out dates.
6. For the convenience of foreign users, the company may enter its contact information when registering delivery. This is for operational convenience only and does not exempt responsibility for misdelivery caused by address errors.

Article 7 (User Obligations and Service Use Restrictions)
1. Users must comply with these Terms and applicable laws, and must not engage in the following acts that interfere with the company's work.
   - Repeated refund abuse: repeatedly requesting refunds without a legitimate reason or filing excessive claims for the same reason
   - False claims: asserting facts that differ from reality or intentionally creating product issues to induce a refund
   - Business interference: abusive language, insults, inappropriate acts toward staff, or violations of service policies
2. If a user falls under the above paragraph, the company may cancel the order or immediately restrict service use, including permanent blocking, without separate prior notice.

Article 8 (Service Suspension)
The company may temporarily suspend service if unavoidable reasons occur, such as maintenance, inspection, replacement or failure of facilities, or communication interruption.

Article 9 (Privacy Protection and Outsourcing)
1. The company works to protect users' personal information, and details are governed by the separate Privacy Policy.
2. The company outsources payment-related work to Korea PortOne to provide payment services.

Article 10 (Revision of Terms)
The company may revise these Terms within the scope permitted by applicable laws, and will notify users through the service screen or WeChat consultation channel when revisions are made.

Article 11 (Dispute Resolution, Jurisdiction, and Evidence)
1. To accurately verify an issue, the user must provide evidence requested by the company, such as product photos, delivery status photos, and materials confirming the condition immediately after receipt.
2. Refunds and compensation may be limited if the user refuses to provide evidence or if the evidence is insufficient.
3. Disputes between the company and users should be resolved through mutual consultation.
4. If no agreement is reached, lawsuits related to this service will be under the exclusive jurisdiction of the court having jurisdiction over the location of the company's headquarters.

- Full refunds are available before product purchase.
- Out-of-stock or unavailable products will be fully refunded.
- Full refund of the paid amount is available when the company is responsible for the issue.
- The company actively cooperates in handling customer complaints and resolving disputes.
- All orders receive a final quotation after checking actual seller inventory and prices.
- Customers proceed with payment after confirming the final quotation.
- No additional amount will be charged after payment is completed.

Registered-item purchase agency notice

K-EXPRESS provides purchase agency service only for general consumer goods registered on this website. We do not purchase unregistered items or restricted items.

Restricted items

The following items are not registered as site products and are excluded from orders. If a restricted item is identified after payment, we will notify the customer and refund that amount or adjust the order.

• Medicines, OTC drugs, prescription drugs, eye drops, ointments, cold medicine, painkillers, digestive medicine
• Health supplements, alcohol, tobacco, e-cigarettes, adult goods
• Counterfeit goods, weapons, hazardous materials, flammable products, refrigerated or frozen foods
• Gift certificates, mobile vouchers, cash-equivalent products, high-value jewelry, and items restricted by law, couriers, or payment processors

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